Shipping & Return Policy

Shipping Information

We take great care in packaging every watch to ensure it arrives in perfect condition. All orders are shipped from our store in Union, NJ and are fully insured during transit.

Shipping Destination

We currently ship exclusively within the United States. International shipping is not available at this time. We hope to expand our shipping destinations in the future.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and not guaranteed.

Order Cut-off Time

Orders placed before 6:00 PM CST (Central) begin processing the same business day.

Carriers

We ship via FedEx, USPS, and UPS. Carrier selection depends on your location and order.

P.O. Boxes & APO/FPO Addresses

We are unable to ship to P.O. Boxes or Military APO/FPO addresses. A valid physical street address is required at checkout. Orders placed with a P.O. Box address may be delayed or canceled.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery in real time on the carrier’s website, or look it up directly on our Track Your Order page.

Tracking Activation

Please allow up to 48 hours after shipment for tracking information to become active.

Package Not Arrived?

If your order has not arrived within 16 days of your shipping confirmation, contact us immediately.

Shipping Address Policy

It is the buyer’s sole responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address before submitting your order, as changes cannot be guaranteed once processing has begun.

Incorrect Address

Werewear is not responsible for packages delivered to an incorrect address provided by the buyer. If an order has already been processed or shipped, we cannot modify the shipping address. If the package is returned to us due to an address error, we will contact you to arrange a reship (at your cost) or issue a refund minus the original shipping cost.

Lost or Stolen Packages

All Werewear orders are insured during transit. In the rare event that your package is lost or significantly delayed, we will work with the carrier to resolve the issue promptly.

Confirmed Lost — Valid Address

If a carrier confirms the package is lost and your address was correct, we will reship your order or issue a full refund.

Incorrect Address Provided

No replacement, refund, or credit will be issued for packages sent to an invalid address provided by the buyer.

Stolen Packages

If your tracking shows “Delivered” but the package is missing, please first check with neighbors and your local carrier office. Then contact us at [email protected] so we can file a claim on your behalf.

Return Policy For Watch

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we accept returns within 30 days of the delivery date, subject to the conditions below.

To be eligible for a return, your watch must meet all of the following conditions:

• Unworn and in unused condition — the watch has not been worn outside of a brief try-on

• All original tags, stickers, and protective films still attached and intact

• Returned in the original watch box with all included accessories (extra links, crown, warranty card, instruction manual, and any additional items)

• No signs of wear, scratches, dents, or alterations to the case, crown, crystal, dial, hands, or strap/bracelet

• Strap/bracelet has not been sized, shortened, or adjusted in any way

• Proof of purchase included (order confirmation email or receipt)

• Return requested within 30 days of the delivery date

The following items are non-returnable under any circumstances:

• Watches that have been worn, sized, or otherwise altered (e.g. links removed or added, strap replaced)

• Custom, personalized, or engraved watches

• Items returned without the original box, warranty card, or with missing accessories

• Watches showing signs of wear, scratches, or damage caused after delivery

• Final sale items, promotional items, and gift cards

• Items returned more than 30 days after delivery

Condition Assessment

We reserve the right to assess the condition of any returned watch. Items that do not meet our return criteria will be sent back to you at your expense, and no refund will be issued. We recommend photographing your watch before shipping it back as documentation.

Return Policy For Clothes

To be eligible for a return, your watch must meet all of the following conditions:

• Unworn and in unused condition — the item has not been worn outside of a brief try-on, is unwashed, and free of any odors (perfume, smoke, etc.) or marks (makeup, deodorant).

• All original tags, stickers, and protective packaging still attached and intact.

• Returned in the original packaging with all included accessories (spare buttons, belts, dust bags, or any additional items).

• No signs of wear, stains, snags, or alterations to the fabric, seams, buttons, or zippers.

• Item has not been hemmed, tailored, or adjusted in any way.

• Proof of purchase included (order confirmation email or receipt).

• Return requested within 30 days of the delivery date.

The following items are non-returnable under any circumstances:

• Clothing that has been worn, washed, or otherwise altered (e.g., tailored, hemmed, or labels removed).

• Custom, personalized, or made-to-order garments.

• Items returned without the original tags or with missing accessories.

• Clothing showing signs of damage, stains, or wear caused after delivery.

• Intimate apparel, swimwear, or bodysuits if the hygiene seal has been broken or removed.

• Final sale items, promotional items, and gift cards.

• Items returned more than 30 days after delivery.

Return Policy

Please follow the steps below to initiate a return. Do not ship any item back before receiving authorization — unauthorized returns will not be accepted and will be returned to sender.

Exchanges

We do not process direct one-for-one exchanges. If you would like a different model, color, or size, the fastest way is to:

If you have any questions about a particular model before purchasing, our team is happy to help — email us at [email protected] before placing your order.

Refunds

Once we receive and inspect your returned watch, we will process your refund promptly. Here is what to expect:

Partial Refunds

A partial refund may be issued if the returned watch shows signs of use, is missing accessories, or otherwise does not fully meet our return conditions. We will notify you of any deduction before processing.